How do I edit my items?
First locate the shopping cart basket in the left side column of the page or the link to "View Cart" in the top menu navigation bar, clicking on either of these will take you to your basket enabling you to edit your items.
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How do I check the shipping cost on my items?
First add the items to your cart you wish to find shipping costs for, then locate the shopping cart basket in one of the side columns of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. You can then decide whether to proceed and complete the purchase.
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How do I know my order has been received?
Once your order is received to our administration, you will receive an order confirmation email to the address you entered during the secure checkout.
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How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the "Order Tracking" section via the link on the top menu navigation bar.
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My order never arrived
Please contact us via the "contact us" page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable and we will get back to you asap.
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An item is missing from my shipment.
Please contact us via the "contact us" page if your order is incomplete or incorrect.
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How do I create an account?
In the left side column of the store you will see a members box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.
If you are a member with a discount for all purchases, you will need to log in first to ensure the discount is applied to your purchase.
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I forgot my password.
On the edit page of your account, found via the "Members" box, there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly to you.
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Do you ship to my country?
To find out if we ship to your country, please e-mail info@nitrofun.co.uk
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What are my payment choices?
Payment options will be listed on the third page of the secure checkout. At the base of the page there will be a drop down list to choose your preferred method.
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When will my order be shipped?
Once we have recieved your order and payment has cleared, we will get everything ready for the item to be shipped the very next morning.
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Privacy Policy
We will not sell, share, or rent this information to others. We value the privacy of our customers very highly. You can find more infromation on our privacy policy by clicking on the "Privacy" link in the left column.
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Security
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.
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I have a question on my charges.
Please contact us via the "contact us" page if you have any questions regarding your order.
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I need a copy of my receipt/invoice
If your invoice receipt has not been received, please contact us via the "contact us" page to have one sent directly to you.
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When will my credit card be charged?
Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent untill another method of payment has been recieved.
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How do I find my product?
There are three ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item through keywords. 3) Browse by brand.
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